The online store https://store.drotek.com/ site was set up by the company DROTEK which is the operator of this site.
Any order under a product appearing in the online store's website https://store.drotek.com/ requires prior consultation of these general conditions. Consequently, the consumer is fully aware that its agreement on the content of these conditions does not require the signature of this document, to the extent that the customer wants to order online the products presented in the framework of the shop the website. The consumer has the ability to save or print these terms and conditions, provided that both saving and editing of this document are the sole responsibility. The consumer, prior to his order, said that the acquisition of these products is not directly related to his professional activity, their acquisition is reserved for personal use from him. As a consumer, the customer has specific rights, which would be called into question the assumption that the products or services purchased through the website would actually have to do with his professional activity.
The consumer states have full legal capacity to engage under these terms and conditions.
Article 1: Entirety
These terms represent all obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions of these terms and conditions. No general or specific in documents sent or given by the consumer may be incorporated, since these documents are inconsistent with these terms and conditions.
Article 2: Purpose
These general conditions are intended to define the rights and obligations of the parties as part of the online sale of goods and services offered by the company DROTEK the consumer.
Article 3: Contractual documents
This contract consists of the following contractual documents, presented in descending order: these terms, the order form. In case of conflict between the provisions contained in the documents of different ranks, the provisions of the document senior prevail.
Article 4: Entry into force - length
These conditions come into force on the date of signing the purchase order. These conditions are concluded for the time necessary for the provision of goods and services purchased, until the expiry of the guarantees owed by the company DROTEK.
Article 5: Electronic signature
The "double click" of the consumer on the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
Article 6: Order Confirmation
The contractual information will be confirmed towards e-mail no later than the time of delivery or at the address specified by the customer in the order form.
Article 7: Proof of the transaction
The records stored in computer systems company DROTEK in conditions of reasonable safety, will be considered proof of communications, orders and payments between the parties. The filing of purchase orders and invoices is made on a reliable and durable can be produced as evidence.
Article 8: Product Information
8-a: The company DROTEK this on its website to sell products with the characteristics required to comply with Article L 111-1 of the Consumer Code, which provides the opportunity for potential consumers to know before taking control of the essential characteristics of the products they wish to buy.
8-b: The offers presented by the company DROTEK are valid only within the limits of available stocks.
Article 9: Price
Prices are in euros excluding taxes and speak only as of the date of mailing of the order by the consumer. They do not include delivery fees, charged in addition, and indicated before the validation of the order. We can not charge VAT on products sold since the company DroTek is governed by the laws applicable to micro-enterprises. Payment of the full price must be made when ordering. At no time, the payments can not be regarded as payments or installments.
Article 10: Payment
To set the order, the consumer has, at its option, of all the payment methods specified in the order form. The consumer provides the company DROTEK it has the required permission to use the payment method chosen by him, while validating the order.
Article 11: Availability of products
The order will be executed no later than within three days from the day after the consumer placed his order. In case of unavailability of the product ordered, mainly because of our suppliers, the consumer will be informed at the earliest and will be able to cancel the order. The consumer will then have the option of requesting either a refund of amounts paid within 30 days before their payment, or exchange the product.
Article 12: Delivery
The products are delivered to the address specified by the customer on the order form.
Article 13: Delivery problems due to carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken product ...) must be indicated on the delivery form of "handwritten reserves", accompanied by the signature of the customer. The consumer must confirm this problem by sending the carrier within two (2) business days following the date of delivery by mail with return receipt stating such claims. The consumer must send a copy of this letter by fax or by mail to our customer service.
Article 14: Delivery errors
# 14-a: The consumer must make to society DROTEK the day of delivery or later than the first business day after delivery, any claim of error of delivery and / or non-conformity of goods in kind or as compared to the entries on the order form. Any claim made after this time will be rejected.
Article 15: Product Warranty
Consumers can not be deprived of the legal guarantee which requires the seller to guarantee against all consequences of defects of the thing sold. The consumer is expressly informed that the company DROTEK is not the producer of products other than e-cards with the label drotek presented as part of the website within the meaning of Law No. 98-389 of 19 May 1998 and on the liability for defective products. Therefore, in case of damage to a person or property by a default product, only the responsibility of the producer of it could be sought by the consumer, based on information on the packaging of the product. The conditions and the manufacturer warranty period are shown on the relevant products. Given the frequency of renewal of the components of technical products, DROTEK may, upon request, inform the consumer of the availability of spare parts of products offered and how to possibly get them.
Hardware Warranty & Service Repairs rules
1) Limited Hardware Warranty
DROTEK warrants that the products sold by it shall be free from material defects in material and workmanship for a period of one (1) year from the date of purchase (‘The Warranty Period’).
Any failed hardware devices should be returned to DROTEK for repair during The Warranty Period. Before returning equipment for repair, Customer shall contact DROTEK for a Return Merchandise Authorization (‘RMA’) number. Failure to do so may result in the shipment being rejected and in delays in returning the equipment.
Hardware devices manufactured by DROTEK may be repaired or replaced as DROTEK may elect, but in any event, the replacement or repaired device, shall be shipped back to Customer within 2 weeks of receipt by DROTEK.
Customer shall be responsible for shipping costs to DROTEK. DROTEK shall prepay shipping charges for units returned from factory to Customer.
2) Misuse Exceptions
The warranty on hardware devices shall be null and void if the product has been subject to unauthorized modification, misuse, abuse, neglect, accident, improper installation, alteration or neglect in use, storage transportation or handling, as is determined by DROTEK at its sole discretion.
3) Service outside of Warranty
Hardware devices returned for repair outside of the warranty period shall be subject to a flat rate fee of 65€. If unit cannot be economically repaired, we will contact you for instructions.
Customer shall be responsible for shipping costs to and from DROTEK.
4) No Fault Found (NFF)
Before returning units please ensure that you conduct a bench test to confirm any faults, as the fault may be as a result of faulty installations or cables and not the equipment being returned.
DROTEK reserves the right to charge a 30€ fee plus shipping charges from factory to Customer for returned NFF units.
5) Invoice on package
If you are shipping internationally the following information must appear on the Commercial Invoice to be placed in the document pouch on the outside of package:
– Statement: Returning to France for repair and return.
– If a Commercial Invoice is required for the return, you must state the original purchase price of each unit; include copy of original purchase invoice if available.
Article 16: Right of withdrawal
The consumer has a period of 14 days to return, at its expense, the products do not suit him. This period starts from the date of receipt of the consumer's order. If this deadline falls on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day. All returns must be reported prior to the Customer company DROTEK. The product should be returned by the shipping method chosen by the customer, the cost of returning the remaining dependents.
Article 17: Rights of use
The right to use software DROTEK society and those distributed by it, the consumer is granted a non-exclusive, personal and not transferable in accordance with the Code of Intellectual Property.
Article 18: Force majeure
Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as acts of God or force majeure any compelling facts or circumstances, outside parties, unforeseeable, inevitable, beyond the control of the parties and which can only be prevented by them, despite all efforts reasonably possible. The party affected by such circumstances shall notify the other within ten working days after the date on which it becomes aware.
Article 19: No partial validation
If one or more provisions of these terms are held to be invalid or declared as such under any law, regulation or following a final decision of a competent jurisdiction, the remaining provisions will remain in full force and scope.
Article 20: No Waiver
The failure of either party not to claim a breach by the other party to any of the obligations under these Terms shall be construed in the future as a waiver of the requirement involved.
Article 21: Title
In case of difficulty in interpretation between any of the titles at the head of clauses, and any of the clauses, the titles will be declared non-existent.
Article 22: Applicable law
These general conditions are subject to French law. This is for the fund rules as to the rules of form. In case of dispute or claim, the consumer should first contact the company DROTEK for an amicable solution. In a second step and in case of appeal, the consumer may file a complaint with the company, through its dedicated dialog.
Article 23: Data Protection
The information requested from the consumer is required to process the order and may be communicated to partners of the company DROTEK involved in the execution of this command. Consumers can write to the company DROTEK whose coordinates are within the terms and conditions contained in the website, to oppose such disclosure or to exercise their rights of access, correction to the regard to the information concerning and contained in the files of the company DROTEK, as provided by the Act of 6 January 1978.
Article 24: Indemnity and recovery costs
For any professional, failing this and in accordance with the law 2008-776 of August 4, 2008, a late interest equal to three times the legal rate will be applied, as well as a fixed compensation for recovery costs of 40 euros (Decree 2012- 1115 of 02/10/2012). VAT paid on receipts.