This website is operated by Drotek S.A.S and whose registered address is store.drotek.com (“We”) are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting Drotek websites and using Drotek Products and Services, you consent to the privacy practices described in this Policy. This Policy is incorporated into and is subject to the Terms of Use for the Drotek Products and Services you use.

Types of information we may collect from you

We may collect, store and use the following kinds of personal information about individuals who visit and use our website:

Contact forms

You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us may include your name, address, e-mail address and phone number. We will process this information to answer your questions and to find your previous orders.

Checkout

When you make an order in our online store, we’ll ask you to enter your:
        - Name
        - Email
        - Phone number
        - Shipping address
        - Billing address
        - Payment information.

This information is used to process your order and deliver the goods. It is also stored for bookkeeping reasons. We use this information in GDPR-compliant services. We don’t have access to your full payment information. Payment is processed by GDPR-compliant online payment services – PayPal. Check their privacy policy pages to see how they can handle your Personal Information:

— PayPal Privacy Policy.

Marketing Emails

When you subscribe to our newsletters you enter your name and email address. We use them to send you our marketing emails. We also use email tracking to monitor and analyze click and open rates. This helps us to improve our newsletter content.
No matter the location we collect explicit consent from all users in order to send our marketing emails. To join the subscribers’ list you should give us your consent to receive the newsletter. You can opt out of receiving marketing emails at any time by clicking the “unsubscribe” link found within our emails and changing your contact preferences.
Our email marketing platform is Mailjet. To see how they can handle your Personal Information, check Mailjet privacy policy page.

Information our website automatically collects about you. 

With regard to each of your visits to our website we may automatically collect information including the following:

     - Technical information, including a truncated and anonymized version of your Internet protocol (IP) address, browser type and version, operating system and platform;
    - Information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors. We use Google Analytics and Mailjet for website analytics. The collected information is used to track and monitor the use of the Website. This information can be used by Google and Mailjet to contextualize and personalize web ads for their advertising networks.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You will need to approve usage of cookies on the Website when you visit it for the first time. You can also disable cookies in your web browser settings.

How we may use the information we collect

We use the information in the following ways:

Information you supply to us. We will use this information:
  • To provide you with information and/or services that you request from us;
  • To send you customized updates on our products and services.
Information we automatically collect about you. We will use this information:
  • To administer our site including troubleshooting and statistical purposes;
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • Security and debugging as part of our efforts to keep our site safe and secure.
This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Find out how Google uses your data at https://support.google.com/analytics/answer/6004245.

Disclosure of your information

Any information you provide to us will either be emailed directly to us or may be stored on a secure server. We use a trusted third party website and hosting provider to facilitate the running and management of this website. SiteGround meet high data protection and security standards and are bound by contract to keep any information they process on our behalf confidential. Any data that may be collected through this website is kept secure and only processed in the manner we instruct them to. SiteGround cannot access, provide, rectify or delete any data that they store on our behalf without permission. We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Third party links

Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights – access to your personal data

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to contact@drotek.com. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the organization in charge according to your country.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to contact@drotek.com.